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The ability to audio communicate with a chatbot is due to a technology called Speech Recognition, and this is what we will talk about in this article.

If you were curious and want to know how this feature benefits chatbots, read on!

What is Speech Recognition?

There was a time when having robots help you with certain tasks was just something out of a movie. Yet, faster than we thought, chatbots appeared. And after a while, those same chatbots evolved and started talking to us and us with them.

Speech Recognition is a branch of Computer Science and Computational Linguistics. It’s a field that…

Because they are related to automation, people may think that RPA and chatbots are the same thing, but they are not. In this article, we clear up all the doubts about what they are, what each one does, their differences, and some use cases.

Automation with Artificial Intelligence

Humans have long tried to find ways to automate repetitive processes that become monotonous.

More than ever, process automation is crucial to the evolution of industries.

Utilities, manufacturing, energy, finance, healthcare, and most industries have already adopted some form of automation, and it is towards a more automated world that we are moving.

An area closely…

As the world becomes more digital, businesses must keep up with this evolution and adapt to new technologies. To do this, various industries need to invest in digital transformation. And one simple way to drive this transformation is through chatbots.

Keep reading this article to learn more about digital transformation, how a chatbot can be a great tool to improve your services and increase your customers’ satisfaction and experience.

What is Digital Transformation?

Surely, you have heard of digital transformation.

This concept is related to companies that want to reach further and stand out from the competition.

The world is a place where communication…

We live in a world where robots are increasingly common. There are chatbots on the company websites and machines that build cars and other equipment by themselves. More and more are the tasks that these agents can perform, and OCR is one of them.

This article tells you what OCR is, its applications, and how your company’s chatbots can use it.

What is OCR?

OCR stands for Optical Character Recognition.

It’s a technology widely used in Artificial Intelligence, Computer Vision, and pattern recognition.

As the name implies, this technology allows a machine to read the text in images and convert this information into…

If you are a person who is frequently out and about on the Internet, you have surely encountered chatbots on the websites of some companies. Perhaps you have even interacted with one. But have you ever wondered how they understand us? The answer is NLP.

Come and find out more about NLP in chatbots, what it does, and its applications!

Artificial Intelligence and Natural Language Processing

A machine does not have the same level of intelligence as a human (for now).

Nevertheless, it’s possible to make it do certain processes that the human brain and body perform. And for this, we use Artificial Intelligence.

There are…

Partnerships in the tech industry are essential.

Technology gets more complex every day, and it becomes impossible for a single company to keep up with all these developments. It is therefore essential for companies to come together to reach further.

Read on to find out what they are, what the different types of partnerships are, and how they can be successful!

What are Partnerships in Tech?

We humans always need other people, directly or indirectly, to achieve our goals and have good results.

From the very beginning of our lives, we’re dependent on each other to evolve. Be it in the very first seconds of…

Many companies invest in chatbots to increase customer satisfaction and optimize the efficiency of their Customer Service. However, chatbots can also be a secret weapon to improve your website’s SEO.

Find out what SEO is and how chatbots can bring your website to the top of the search engines.

Chatbots & SEO

If you have come this far, it’s because you searched in your search engine for something like “chatbots for SEO” or, at least, that search had the words “chatbots” and “SEO.”

Suppose you know what each concept means, great! …

For your company’s chatbot to know how to answer your customers’ questions, you need to have a good AI knowledge base.

In this article, you will learn what a knowledge base is, how important it is for a chatbot to operate, and how you can improve it to always get the best results!

What is an AI Chatbot?

A chatbot is an intelligent virtual agent used to optimize communication processes between companies and their customers. However, companies can also use chatbots as internal support for employees.

To learn more about internal chatbots, see the article What Can Internal Chatbots Do for Your Company?

Nonetheless, to…

We humans need to learn new things to expand our level of intelligence. The same happens with AI chatbots through Machine Learning (ML).

Come and find out what ML is, its different algorithms, and how it enables a machine such as a chatbot to learn.

AI Chatbots: What Are They, and What Are They Good For?

The term “chatbot” comes from the word “chatterbot” (chatter + robot), created in the 1990s by Micheal Mauldin.

As the name implies, it’s a conversational robot.

Today, these systems can communicate through written or voice messages.

However, talking robots are often referred to as voice bots, as their primary input is voice commands.

These communication…

Like so many other industries, Insurance has invested in automation solutions, such as AI Chatbots, to digitalize and improve its services.

Learn here in which situations you can use these AI solutions and the benefits of investing in them!

Digital Transformation in the Insurance Sector

More and more talk about companies’ digital transformation and investing in this aspect every day.

Digital transformation, as the name implies, is the process of integrating technology solutions into all aspects of a company. is an AI platform that helps big companies automate their interactions.

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